Privacy
Policy.

Who this policy covers

This Privacy Policy applies to MyTransit Live mobile applications, the mytransitlive.com website, and related services (together, the “Service”). “MyTransit Live,” “we,” “us,” and “our” refer to the operator of the Service.

The Service combines official and third-party transit information to help you discover nearby stops, view departures and service alerts, explore routes, save preferences, and plan journeys. Some data practices vary by device, city, feature, and the permissions you choose.

Information we process

Location information

If you grant location permission, the app processes your device location to show nearby stops, departures, vehicles, and relevant journey results. Location can be precise depending on your device setting. You may use many features without granting continuous location access.

Search and journey information

We process the places, stops, routes, destinations, coordinates, and travel preferences you submit so that we can return search results and journey plans.

Saved items and preferences

Saved stops, routes, city choices, display settings, and similar preferences may be stored locally on your device. If a future feature stores or synchronizes them online, the app will identify that behavior and this policy will be updated as appropriate.

Device, network, and diagnostic information

When your app or browser connects to the Service, our systems and hosting providers may process technical information such as IP address, request time, requested endpoint, response status, app or browser version, device type, operating system, language, and error or security logs. We use this information to operate, secure, and improve the Service.

Purchase and subscription information

If you make an in-app purchase, Apple App Store or Google Play processes your payment. We do not receive your full payment-card details. We may receive a purchase token or receipt, product and plan identifier, transaction dates, subscription status, renewal or expiry status, store region, and a pseudonymous store identifier so that we can verify and provide your entitlement.

Communications

If you contact us, we process the information in your message and the contact details you provide so that we can respond and maintain appropriate support records.

How we use information

We use information to:

• provide nearby transit results, live and scheduled departures, route information, service alerts, maps, and journey planning;
• remember your settings and saved transit choices;
• verify purchases, restore entitlements, and provide subscription features;
• maintain availability, diagnose errors, prevent abuse, and protect the Service;
• answer support, privacy, and legal requests; and
• understand aggregate service performance and improve coverage and reliability.

Where required by law, we rely on your consent for device permissions such as location. We also process information as needed to provide the Service you request, pursue legitimate operational and security interests, and meet legal obligations.

When information is shared

We do not sell your personal information. We may share or make information available only as reasonably needed with:

• Transit and mapping providers, including the relevant public transport agency and map, place-search, or journey-planning provider, to return the information you request;
• Infrastructure providers, such as hosting, content delivery, database, logging, and security services that help us operate the Service;
• Apple and Google, for app distribution, purchases, subscription management, fraud prevention, and store support;
• Authorities or other parties, when reasonably necessary to comply with law, protect rights and safety, investigate abuse, or establish legal claims; and
• A successor operator, as part of a merger, financing, reorganization, sale, or transfer of the Service, subject to appropriate safeguards.

Transit and mapping providers may process requests under their own privacy terms. The provider used can depend on your city and the feature you choose.

We keep only what is needed

We retain information for only as long as reasonably necessary for the purposes described above, including providing the Service, maintaining security and transaction records, resolving disputes, and meeting legal obligations. Retention periods vary by data type and provider. Locally stored preferences remain on your device until you remove them, clear app data, or uninstall the app.

We use reasonable administrative and technical safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Control what you share

• Location: change or revoke location access at any time in your device settings. Some nearby features may then require a manually selected place.
• Saved information: remove saved stops or routes in the app, clear app storage, or uninstall the app.
• Subscriptions: manage purchases through your Apple App Store or Google Play account. Subscription choices are also explained in our Terms of Use.
• Privacy requests: depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information, and to withdraw consent where processing relies on consent.

To make a request, email us using the address below. We may need enough information to verify and fulfill the request. You may also have the right to contact your local data-protection authority.

A general-audience transit service

The Service is not directed to children under 13, or the minimum age required by applicable local law. We do not knowingly collect personal information from a child in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Information may cross borders

MyTransit Live supports multiple regions, and our providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers and apply protections described in this policy.

When this policy changes

We may update this policy as the Service, providers, or legal requirements change. We will post the revised policy here and update the effective date. If a change materially affects your rights, we will provide additional notice when reasonably required.

Talk to us

For privacy questions or requests, contact MyTransit Live at [email protected]. Please include “Privacy Request” in the subject line and describe the request and the country or region where you live.